{"id":1387,"date":"2025-04-07T17:53:35","date_gmt":"2025-04-07T21:53:35","guid":{"rendered":"https:\/\/roncemi.com\/?page_id=1387"},"modified":"2025-06-16T10:48:24","modified_gmt":"2025-06-16T14:48:24","slug":"politica-de-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/roncemi.com\/en\/politica-de-devoluciones-y-reembolsos\/","title":{"rendered":"RETURN AND REFUND POLICY"},"content":{"rendered":"
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RETURN AND REFUND POLICY\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ron Cemi \u2013 www.roncemi.com\/tienda<\/strong><\/p>

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Last updated: April 7, 2025<\/p>

At LICORDOM, we are committed to offering quality products and a satisfying shopping experience. Our return policy varies depending on the type of product purchased: alcoholic beverages (such as rum) and non-alcoholic products (bar accessories, clothing, and promotional items).<\/p>

  1. PRODUCTS NOT ELIGIBLE FOR RETURN: CEM\u00cd RUM<\/strong><\/li><\/ol>

    For safety, health regulations, and quality control reasons, we do not accept returns or exchanges of rum bottles or other alcoholic products, except in the following exceptional cases:
    \u2022 The product was delivered in poor condition (breakage, leak, visible damage<\/strong>).
    \u2022 The product does not correspond to the one requested (reference or presentation error<\/strong>).
    \u2022 The product has obvious manufacturing defects.<\/p>

    Conditions for applying for the rum refund:
    \u2022 Notification within the 24 hours<\/strong> after delivery.
    \u2022 Photographic evidence of the damage or error, (which must be sent via WhatsApp, the same day of receipt to the phone number 809-606-1766<\/strong>)
    \u2022 The product must retain its original seal, unopened, and be complete.<\/p>

    1. PRODUCTS ELIGIBLE FOR RETURN: ACCESSORIES, CLOTHING AND PROMOTIONAL ITEMS<\/strong><\/li><\/ol>

      The following products can be returned or exchanged, provided they meet the indicated conditions:
      \u2022 T-shirts, caps, tote bags or other clothing items.
      \u2022 Bar accessories (ice molds, bottle openers, glasses, cocktail shakers, etc.<\/strong>.).
      \u2022 Non-perishable promotional items.<\/p>

      • Valid reasons for return:<\/li>
      • Wrong size or product error. (As long as it is not a customer error<\/strong>)<\/li>
      • Damaged product<\/li>
      • defective upon delivery.<\/li>
      • Product different from the one shown in the purchase confirmation.<\/li><\/ul>

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        Conditions for return:
        \u2022 Request made within the 2 days<\/strong> post-delivery schedule.
        \u2022 The product must be unused, unwashed, undamaged, and in its original packaging.
        \u2022 For clothing: it must not have stains, odors, removed labels or signs of use. (For any other reason you must pay the cost of return.<\/strong>)<\/p>

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        1. PROCEDURE FOR MANAGING A RETURN<\/strong><\/li><\/ol>

          To request a return or exchange:<\/p>


          1. Send an email to: ecommerce@licordom.com with the subject: <\/strong><\/li><\/ol>

            \u201cReturn \u2013 Order #[number]\u201d.<\/p>


            1. Include in the message:<\/strong>
              \u2022 Full name
              \u2022 Invoice number
              \u2022 Purchase date
              \u2022 Description of the reason
              \u2022 Product photos -in case of damage or error- (attach to email<\/strong>)<\/li>

            2. Our team will evaluate your request and respond in a within 2 to 3 business days.<\/strong><\/li><\/ol>

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              1. RETURN COSTS<\/strong>
                \u2022 If the return is due to our error (incorrect or defective product<\/strong>), Liquordom <\/strong>will cover the shipping costs associated with the return or replacement.
                \u2022 If the reason for the return is due to the customer's decision (wrong size, change of mind, etc.), the costs of (shipping\/pickup)<\/strong> will be borne by the customer.<\/li><\/ol>
                • Costs of (shipping\/pickup) <\/strong>as established in the SHIPPING AND DELIVERY POLICY<\/strong>, numeral (3).<\/li><\/ul>

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                  1. REFUNDS<\/strong><\/li><\/ol>

                    Our policy does not allow refunds, but rather generates a credit note<\/strong> for use within 30 days of issue.<\/p>

                    1. PRODUCTS ON SALE OR PROMOTION<\/strong><\/li><\/ol>

                      Items purchased with discounts, special promotions, or final sales are not eligible for returns or refunds, except for defects or shipping errors.<\/p>

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                      1. CONTACT<\/strong><\/li><\/ol>

                        For more information about our return policy or for personalized assistance, please contact us:<\/p>

                        Email: ventas@licordom.com
                        WhatsApp: 809-606-1766<\/p>

                        Business Hours: Monday to Friday, 9:30 am to 4:30 pm<\/p>

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                        POL\u00cdTICA DE DEVOLUCIONES Y REEMBOLSOS RON CEM\u00cd \u2013 www.roncemi.com\/tienda \u00a0 Fecha de \u00faltima actualizaci\u00f3n: 7 de abril del 2025 En LICORDOM nos comprometemos a ofrecer productos de calidad y una experiencia de compra satisfactoria. Nuestra pol\u00edtica de devoluciones var\u00eda dependiendo del tipo de producto adquirido: bebidas alcoh\u00f3licas (como el ron) y productos no alcoh\u00f3licos (accesorios […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1387","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/roncemi.com\/en\/wp-json\/wp\/v2\/pages\/1387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roncemi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roncemi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roncemi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roncemi.com\/en\/wp-json\/wp\/v2\/comments?post=1387"}],"version-history":[{"count":7,"href":"https:\/\/roncemi.com\/en\/wp-json\/wp\/v2\/pages\/1387\/revisions"}],"predecessor-version":[{"id":1739,"href":"https:\/\/roncemi.com\/en\/wp-json\/wp\/v2\/pages\/1387\/revisions\/1739"}],"wp:attachment":[{"href":"https:\/\/roncemi.com\/en\/wp-json\/wp\/v2\/media?parent=1387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}